When Maryland changed their state licensing requirements, providers had to seek accreditation. Hear how one Relias client managed the process.
Challenging, stressful work and trauma exposure impact children's service providers.
Provide quality care across diverse programs and service lines.
Manage change and drive objectives in a world of shifting regulations and children's health insurance changes.
As a leader in a children, youth and family organization, you are responsible for staying current with regulations, providing staff with the training and tools they need to deliver quality and be able prove it with documentation and reports. It's a priority to get new employees onto a solid, consistent foundation, so that they are compliant with safety and legal requirements. You also need to ensure you’ve tracked training and certifications, so that you’re prepared to provide documentation when audited or required by a funding source or regulatory body.
Working with children and their families requires a unique skill set and broad knowledge base. You need to help employees understand the distinction between the roles they may have played as parents/caregivers and the role of professional care. Workers need to be trained in child development, family systems, trauma and abuse, and behavioral health issues. All levels of staff, licensed
ADHD: Diagnosis and Treatment
Children's services providers are working with increasingly complex and diverse cases, treating abuse, trauma, addiction, behavioral health, developmental and other issues. High caseloads and exposure to trauma can lead to feelings of hopelessness and frustration. Often services are provided in the community and after hours, making it difficult for managers to provide direct supervision and support. An important component of a successful manager's job is identifying and preventing burnout. It requires skilled supervision, role modeling healthy behaviors and educating workers on self-care.
How do we go from Compassion Fatigue to Compassion Satisfaction and regain the love for the work we do?
"Given the population that we work with...it's a very senstive population. We're working with youth and there are a lot of traumatic events that they've gone through. So being able to provide our employees with the knowledge to work with them, it's given them the tools and resources to be able to work with these youth and provide a better service."
Trainer, Southwest Key Programs
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