5. I submitted a support ticket, now what?
Please be patient. Our support team responds to requests as quickly as possible, Monday to Friday, 8AM to 8PM US ET (major US holidays excepted).
6. How can I track my training if I move to a new job?
A Master Account lets you link multiple Relias Learning accounts so you can get one comprehensive transcript of completed coursework with a single ID. A Master Account gives you access to your completed coursework even if your Relias Learning account becomes inactive.
To add records to a Master Account, log in to your Relias Learning account and link that username to a new or existing Master Account. If you're logged in to Relias Connect,step-by-step instructions are available.
To log in to your Master Account, go to Relias Academy and log in with your Master Account email and password. From here you can access your Master Account transcript and print any certificates needed from your linked accounts.
7. I registered for a Relias Learning webinar, but I didn’t get information about how to log in.
Please check your spam folder! While we know you love Relias, your email provider may not. If you don’t find your invitation there, email us at firstname.lastname@example.org and we’ll be happy to help.
8. I registered for a Relias Learning webinar but now I can’t attend – or, I did attend, and would like the slides. What do I do?
We understand that life happens. You don’t need to let us know; we’ll send you (and everyone who’s registered) a link to get the slides or the recording, typically 24-48 hours after the event.