6. How do I print certificates?
As an administrator, you can print certificates for your users by going to their transcript (the blue book on the Users page) and clicking the certificate icon under the course title. If you do not see this icon, you will need to go to the Settings page and enable the “Admin Certificate Printing” option.
As a learner, go to your “My Learning” page and then click on the “Transcript” tab to show a list of all of your completed courses. Under each course title, you will see a certificate icon that you can click to go to the print certificate page.
If you have trouble once getting to the print certificate page, please ensure that pop-ups are enabled and that you have selected a license (if applicable) and certificate in section 2 of the page.
7. How can I track my training if I move to a new job?
A Master Account lets you link multiple Relias Learning accounts so you can get one comprehensive transcript of completed coursework with a single ID. A Master Account gives you access to your completed coursework even if your Relias Learning account becomes inactive.
To add records to a Master Account, log in to your Relias Learning account and link that username to a new or existing Master Account. If you're logged in to Relias Connect, step-by-step instructions are available.
To log in to your Master Account, go to Relias Academy and log in with your Master Account email and password. From here you can access your Master Account transcript and print any certificates needed from your linked accounts.
8. I registered for a Relias Learning webinar, but I didn’t get information about how to log in.
Please check your spam folder! While we know you love Relias, your email provider may not. If you don’t find your invitation there, email us at email@example.com and we’ll be happy to help.
9. I registered for a Relias Learning webinar but now I can’t attend – or, I did attend, and would like the slides. What do I do?
We understand that life happens. You don’t need to let us know; we’ll send you (and everyone who’s registered) a link to get the slides or the recording, typically 24-48 hours after the event.