WEBINAR

The Patient Experience: A Focus on Clinician-Patient Communication

With organizations continuing to dedicate significant resources to quality improvement initiatives, many are still falling short of their desired results.  A focus on improving clinician-patient communication related to experience of care surveys may also reap far-reaching benefits to clinical quality, physician and staff satisfaction, and lower hospital readmissions rates.

During this webinar we:

  • Discuss the importance of effective communication on the patient experience, clinical quality, and staff and physician satisfaction.
  • Review evidence showing how poor communication continues to have negative consequences for patients and organizations.
  • Describe actions organizations should take to improve clinicians’ communication with patients.
Date: On-Demand
Duration: 1 hour

Presenter

rebecca-smallwood.jpg

Rebecca Smallwood, RN, MBA

On-Demand Webinar