Service delivery based on research and best practices.
Measuring the impact of services provided and using the data.
Keeping up with current regulations and best practices.
When your staff are well-trained and given the tools needed to do their jobs, the quality of care improves. Managers who have more time to work with and develop their staff instead of running reports, tracking compliance and nagging are more effective and satisfied.
Hear how Kim Starr McCain, from SCO Family of Services, experienced an improvement in quality of care with Relias supporting management and staff alike.Watch the testimonial
Quality Care is more than what services are delivered, it involves how they are delivered, measuring the impact and then using the data to improve. Your direct care staff need more than training on best practices and effective interventions, they need feedback on how they are performing and training to adjust and fine-tune.
Relias has the tools and resources for managers to both train staff and review how they are performing. Learn more about how Relias can be an essential part of your overall performance improvement and quality of care program.Download the fact sheet
Ensuring quality care is everyone’s job, not only management. Quality care is tied to clinical outcomes; and, if you’re not measuring how you’re performing and using that data to improve, you’ve only scratched the surface. It’s important that all staff at your organization know what it means to evaluate and improve the quality of services provided.
Watch this course preview to see how to help your staff understand how quality improvement not only impacts their job, but also your clinic or agency's performance.Preview the course
Many organizations find themselves stuck in "compliance mode" and are unable to get to the real quality of life issues. CQL | The Council on Quality and Leadership's Personal Outcome Measures® form the foundation for organizational quality enhancement. Personal outcomes are important because they put listening to and learning from individuals served at the center of organizational life.
Watch this preview to see how the Personal Outcome Measures® courses lay the foundation for a deeper understanding of the personal outcomes approach so you and your staff can identify and explore the practical use of personal outcomes across service settings.Preview the course